Account Development Specialist

Account Development Specialists are responsible for retraining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts for a specific territory. Responsible for renewing existing customers’ service agreements. The hours and level of responsibility may vary by location or line of business.

RESPONSIBILITIES OF POSITION:

• Oversee account management of existing commercial customer base, with focus on customer satisfaction and quality of revenue.
• Retain and develop long-term business relationships with existing customers through proactive customer service, prompt attention and resolution to customer concerns, and timely service agreement updates.
• Conduct personal visits, phone calls, and mailings to existing customers to foster relationships.
• Administer and preserve all price initiatives.
• Secure price increases on unprofitable accounts and/or per schedule.
• Develop and maintain a thorough knowledge of Rumpke’s available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue.
• Respond to service cancellation requests with priority and personal follow-up.
• Utilize the company’s Growth Management System (GMS Board) on a daily basis, scheduling and documenting activities, and developing customer profiles.
• Maintain cancelled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales.
• Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy.
• Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers.
• Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.
• Other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Must present and communicate in a professional manner
• Excellent verbal & written communication skills
• Must be organized with good time management skills
• Working knowledge of the procurement process
• Computer proficiency in Windows and Microsoft applications
• Possess proven analytical/problem solving solutions for the customer and the company
• Possess strong presentation, negotiation, and closing skills
• Must be self-motivated and able to work independently to meet or exceed goals
• Must have reliable transportation
• Additional skills may be required to perform additional task(s) specific to work location, department, or line of business

Additional Requirements:

• Legally eligible to work in the United States.
• High school diploma or equivalent; Bachelor’s Degree in Business, Marketing, Sales, or related field preferred
• Minimum two (2) years outside business-to-business sales with a proven track record of success
• One (1) year of experience in a customer-facing sales role (business to business)
• Experience in developing and executing territory sales strategies. Waste industry experience, a plus
• Good Driving record; able to meet Rumpke driving qualifications
• Must be able to produce satisfactory pre-employment drug test and background check results

PHYSICAL WORK ENVIRONMENT:

• Office environment
• Occasional travel to other Rumpke locations or customer sites required
• Prolonged sitting and repetitive motions performed answering phone and working on computer

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.