IT Business Analyst

As a member of the IT team, the Business Analyst will be responsible for the project management, analysis, testing and end-user training of the systems and applications within assigned business areas. The Business Analyst will work closely with Rumpke departments and lines of business to identify, define, test, and manage the implementation of important business and IT initiatives. These initiatives may include SAP S/4 HANA, Waste & Recycling software, and other strategic department software. This role works to support the technology advancement within the organization.

General Responsibilities:
  • Leads/Manages development projects, integration projects, or selection of new software
  • Provides technology and/or process consulting services to business areas during integrations
  • Formulates and defines system scope and objectives for assigned projects
  • Conducts interviews with associates, management and department leaders to develop clear requirements for enhancements or projects
  • Gathers business requirements and translates into technical requirements for the creation of application enhancements and features
  • Functions as the liaison between the business line, operations, and the technical areas throughout the project cycle
  • Identify organization’s strengths and weaknesses and suggest areas of improvement
  • Creation of project estimation, detailed project plans, work assignments, vendor dates and other aspects of assigned projects
  • Reviews, evaluates and develops recommendations for enhancements and support of applications
  • Serves as functional expert on applications that are data intensive and will require integration
  • Effectively manage change requests or requests for enhancements
  • Ability to manage IT and business associates time within project selection, requirements gathering, and/or projects
  • Works with programming resources to ensure that system enhancements follow the appropriate IT guidelines, meet or exceed user requirements and are completed in a timely fashion
  • Assist in troubleshooting post implementation issues for large/complex projects
  • Develops training plans for new application releases or changes
  • Provide support and training as necessary for Rumpke employees

Testing and Analysis:
  • Runs Ad-hoc reports using SQL queries, Access, or other reporting tools
  • Develop test plans or use case scenarios for testing
  • Test and evaluate new or changed applications and functions and determine issues in work flow or software functionality
  • Leads user acceptance testing, including reporting and documenting defects, and conducting complex root cause analysis
  • Ability to identify failure in process and address with IT and the business
  • Assists in the development and implementation of quality improvement of processes for IT department and the business
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends

Experience and Education Requirements:
  • Bachelor Degree
  • 3+ years of experience in a Business Analyst role
  • 1-3 years of working with ERP applications desired
  • Experience with large software implementations and systems integrations
  • Focused experience working directly with external vendors
  • Experience with Lean Six Sigma and/or a Project Methodology (Agile, Waterfall, or etc.) desired

Non-Technical Requirements:
  • Build and nurture positive working relationships with the team, internal clients, and vendors
  • Ability to organize and deliver presentations in front of groups
  • Ability to train IT team and business employees
  • Outstanding interpersonal, verbal, and written communication skills
  • Exhibit patience with other associates
  • Proactively seeks opportunities to serve in Leadership roles
  • Possess personal drive and initiative regarding career growth
  • Excellent analytical and problem solving skills
  • Excellent planning and organizational skills
  • Ability to direct and prioritize the work load of the team
  • Ability to work independently, prioritize own tasks, and tasks of others
  • Able to multi-task in fast pace environment and manage time effectively
  • Passion for customer service, efficiency, effectiveness, precision and quality
  • Good team player, and willingness to assist others, and share expertise
  • Able to work flexible hours; expected to work nights and weekends as needed
  • Ability to travel between offices, as required

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.