Residential Route Supervisor

Route Supervisors are responsible for the supervision of a group of drivers to ensure safe services to customers. Route Supervisors assist Route Managers with hiring, training, coaching, performance evaluating/monitoring, and counseling of direct reports with an emphasis on safety, customer service, and productivity. The hours and physical demand may vary by route or area.

RESPONSIBILITIES OF POSITION:

• Manage the daily activities and performance of route drivers.
• Train and direct employees to improve their overall performance.
• Dispatch daily assignments.
• Monitor and enforce quality and safety standards and ensure all compliance goals are met or exceeded.
• Ensure daily route completion and all productivity goals are met or exceeded.
• Maintain and check daily route sheets and route new customers.
• Run routes as necessary, (absences, vacations, vehicle breakdowns).
• Monitor and track employee attendance and all other required documentation relating to performance management.
• Perform and monitor driver observations and vehicle inspections.
• Monitor driver hours in accordance with DOT and Rumpke regulations.
• Plans distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
• Monitor driver time and attendance, minimizing overtime and ensuring drivers do not exceed limits established by regulatory agencies (i.e., the 60-hour rule).
• Monitor each route's and driver's productivity, service, and safety targets.
• Ensure that drivers comply with regulatory agencies (i.e., DOT physicals, drug tests, etc.).
• Conduct investigations for accidents, injuries, and property damage claims.
• Conduct employee observations to ensure safety and procedures are being followed.
• Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with employees, co-workers, and management.
• Perform all duties in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Other duties as assigned by management; may fill in during the absence of other supervisors/office employees or drivers.

REQUIRED SKILLS/ABILITIES:

• Excellent verbal and written communication skills.
• Must have CDL at least class B
• Computer skills; working knowledge of Windows applications, Microsoft applications, AS400, and Lotus Notes applications a plus.
• Proven customer service skills.
• Knowledge of the area with the ability to read maps.
• Must be able to work independently, make decisions, and resolve problems.
• Must have knowledge of DOT/OSHA regulations.
• Must be able to work flexible schedules including weekends and holidays and be available to always address operational issues by phone.
• Ability to drive a truck with manual transmission.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Must have previous management experience.
• Must have waste industry experience.
• 2 years of truck driving experience is a plus.

PHYSICAL WORK ENVIRONMENT:

• Exposure to extreme weather conditions.
• Exposure to residential and commercial waste.
• Possible exposure to high traffic conditions while outside of the vehicle.

OTHER REQUIREMENTS:

• Legally eligible to work in the United States.
• Must have at least a valid Class B CDL.
• Must have a valid DOT Medical Card or be able to obtain one prior to hire.
• Must not have any DUIs or OVI's within the last 5 years or 2 in the last 10 years.
• Must not have any license suspensions within the last 2 years.
• No more than 3 moving violations within the last 2 years.
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.
• Must be at least 21 years of age.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.